Partner Facebook Group Rules + Home Team Hours Reminder

by | Sep 8, 2023 | Announcement | 0 comments

HAPPY Friday afternoon, Partners!

We always LOVE seeing so many new faces added to our beautiful community! 🥳👏 
 
Every few months, we like to post a gentle reminder of our Partner/Facebook Group rules.
😊 GOOD:
  • SHARE tips, ideas, and photos that abide by the guidelines below.
  • Share POSITIVE, team-building statements and encouragement.
  • Introduce/Welcome AWESOME new Partners to this page so we can all CeLeBrAtE you both growing our team!
  • Get news, product updates & reminders from members of the “Hope” family on this page. Most of the content posted by TOH home team members is emailed daily in your Home Team Updates and can also be found in Hope Central > Announcements. If you don’t get them, you can subscribe to the daily email here: http://bit.ly/dailyTOHupdate
  • Keep posts TOH-related; do not share/promote other businesses or use the group as a way to recruit Partners to your other companies and parties.
  • This is a private group for TOH Partners only, please do not invite any outside parties to the group. Encourage others to like and follow our public profile: facebook.com/tradesofhope 💗
  • Stay positive. Keep interactions kind and respectful. 🫶
  • Refer to the info in your Consultant Portal and Hope Central as your official source of information. Most questions can be answered by checking these pages.
  • Direct ALL Customer Service questions to our CS department; this community is not a forum to address specific party order info, account info, product issues, or any CS-related issues.
  • Use our Suggestion Box to voice your general concerns. Again, keep this page positive. 💗
😞 NO BUENO:
  • Do not post product or order issues, including photos of damaged products. Customer Care does not monitor this page; please call, text, or email them.
  • Do not use this page as a platform for negativity. (Be your beautiful, encouraging self!)
  • Do not use this page to sell/trade any inventory❗️
  • Posting questions for Customer Care. This page is not monitored by anyone from our CC team.
  • Posting/promoting any other businesses or groups, including other DS companies you may or may not represent.
  • Politics are a no-no here: keep it to your personal page (if you must).
  • Do not share out-of-date graphics with images or information that is no longer accurate. You can find all our current graphics in Hope Central under Marketing Media.
  • Per your terms and agreement and for their own safety, please do not make contact with any of our Artisan partners on social media.
❗️BONUS TIP ❗️

If you have older or excess inventory you need to sell, you are permitted to host “Sample Sales” within your VIP Groups/To your own customers on Facebook. Or use extra products as Booking Incentives, Vendor Event drawings, giveaways when customers spend $X, etc … and let your purchases create new opportunities!

Any posts or comments that we feel hinder the health of your Partner Facebook group, your team, our business or artisans may be removed without notice. Posts violating these rules will be deleted without notice.
IMPORTANT:
  • As always, if you have ANY questions or product issues, please contact our Customer Care team as they will be able to best serve you in those areas.
  • When contacting Customer Care via email or text, always include your Name & Dealer ID #.
  • We reserve the right to remove members selling inventory or block any repeat rule-breakers.
👉👉TIP: Search this Group for keywords in your question. Odds are, what you’re looking for has likely been addressed before & you may find more info than you would receive by asking the question.
Thank you for attention to these rules and your ongoing cooperation! 🥰
HOME TEAM HOURS REMINDER
Home Office:
  • Monday – Thursday: 8:30am – 5:00pm EST 
  • Friday: 8:30am – 12:30pm EST
Our Customer Care Team is available via email, text, & phone:
  • Monday – Thursday: 9 am – 5 pm EST.
  • Friday: 9 am – 12:30 pm EST.
  • Our Customer Service Team is also available via email, text, and voicemail only on the last day of each month, periodically checking in between 7-10pm EST for any urgent needs that cannot wait until the next business day.
👉 EMAIL: customerservice@tradesofhope.com or via your back office under the SUPPORT menu > Customer Care
👉 PHONE + TEXT: (386) 263-8776
 
TIP: You can always find the contact info for Customer Care in the banner atop your Partner FB Group Page.
 
❗️FINAL REMINDER❗️

Per your Partner Agreement, Partners + Affiliates may NOT use online selling platforms to sell Trades of Hope products. (i.e, eBay, Etsy, Poshmark, Facebook Marketplace, etc.)

Please contact Customer Care if you are unclear on this policy.